Departed Shipping Partner Facility, USPS Awaiting Item: The Complete Guide

If you frequently make online purchases, chances are that you have seen this update numerous times, “Departed Shipping Partner Facility, USPS Awaiting Item.” 

What does it mean? Why is my package status stuck on that update for several weeks? Read on for full enlightenment. 

“Departed Shipping Partner Facility, USPS Awaiting Item” Meaning

This status means that a package has left a USPS associate’s hub and it’s on the way to be handed over to USPS, which will make the final delivery to the recipient. At this point, USPS isn’t in possession of the package just yet. 

Departed Shipping Partner Facility, USPS Awaiting Item

Some of the USPS Shipping Partners include: 

  • International Bridge
  • Amazon Flex Drivers
  • DHL Global
  • UPS Sure Post
  • FedEx Smart Post
  • And More. 

Why does USPS Use Shipping Partners for Some Packages?


It’s impossible for USPS to take each package from online sellers and do last-mile deliveries. 

To realize seamless delivery to the recipient, using a shipping partner is logical since packages will be dropped at the USPS offices, making it more convenient for USPS and the recipient. 

Again, since USPS works with reliable partners, recipients will conveniently receive their packages in stellar shape. 

Lower Operational Costs

A higher number of staff will make the USPS operational costs soar. 

Working with shipping partners is a sure way to keep operational costs lower while making the shipping process faster. 

Why is My Package Stuck on “Departed Shipping Partner Facility, USPS Awaiting Item” for Long?

Mechanical Failure

Delivery trucks suffer mechanical failures from time to time while on transit and depending on the severity of the damage, it can take a while for the problem to be solved. 

The problem is even worse when it’s during the peak season as there are no trucks available for the packages to be offloaded into. 

If the damage is severe, it can take several days for the problem to be addressed and get the packages to head toward the relevant USPS facility. 

Delayed Scanning

It happens sometimes that the third-party USPS partners may have actually delivered packages to USPS but scanning takes longer due to backlogs, staff shortages, or forgetfulness. 

In such cases, the package might stay longer under, “Your item departed a shipping partner facility. This does not indicate receipt by the USPS or the actual mailing date.”

When USPS scans the package, the status changes to “Accepted at a USPS Facility.”

Delayed scanning and incorrect tracking (we have discussed it below) are purely USPS errors, and it might take some time or even months to be sorted out. 

Incorrect Tracking

While USPS may say that the package has “departed shipping partner facility,” that may not always be the case and we have noticed scenarios where they said so, but the packages were actually lost on their shipping partners’ hubs. 

Due to incorrect tracking, your package status might be stuck on that update, while in the real sense, your package is delayed in the shipping partner facility due to these reasons: 

Insufficient Packages 

For economic sense to be realized, most USPS partners have to wait for the boxes to be full before they deliver the packages to the relevant USPS facilities. 

See, there is no point for a courier company to carry 3 boxes from their facility to a distant USPS facility, yet they will incur wages and dule costs. They instead wait for a full load so that they won’t lose all their profits. 

If you see that your delivery is getting delayed further than expected, know that it might be an issue of USPS shipping partners waiting for packages to be sufficient so that they could serve more cities, while keeping the operational costs under check. 

The Package is Lost

Package losses happen often and it can be quite inconveniencing. 

Again, we will blame USPS here as they mess up with the recipients’ expectations anytime they wrongly say, “Your item departed a shipping partner facility.” 

Well, when your package gets lost in the hands of the shipping partner facility, your USPS tracking page will always show that the package is stuck on “departed” and no day it will ever move. 

In the case of delay due to package loss, you will need to get in touch with the sender, who will in turn notify the online seller/USPS partner for reimbursement or package replacement. 

What Do I Do When My Package Says “Departed Shipping Partner Facility, USPS Awaiting Item?”

Fill Out the USPS “Find My Package” Contact Form

Some USPS Facilities don’t prioritize packages that are handled by their shipping partners and in such scenarios, the delays might take longer. 

One of the methods I used to get the package to start moving is filling out the USPS “Find My Package” contact form. Surprisingly after filling out that form, it took only 6 hours for the package to start moving once more. 

I shared this with my pal who was undergoing this delay and there was another update on the USPS tracking page the following day. 

Obviously, this method works properly for packages that have reached USPS facilities and haven’t been scanned just yet. 

Contact the Shipper

Contacting the shipper when your package has been delayed for several days or weeks is a great idea as they will get in touch with the USPS shipping partner to tell them where the package is. 

Doing so may fasten the process in which the package gets sent to USPS and if it’s lost, they will have to reimburse you or the sender depending on your arrangement.

Amazon Package “Departed Shipping Partner Facility, USPS Awaiting Item”

If you have made a purchase on Amazon, it’s possible to think that they have sent your package to a different state from where you are. However, that’s not really the case. 

Amazon sends the package from their closest warehouse that the item is in stock and this is regardless of the state it’s in. 

So, Amazon is responsible for taking the package to the nearest post office and from that point, USPS will ship it to your state and then to you. 

How Long Does “Departed Shipping Partner Facility, USPS Awaiting Item” Take?

Depending on the reason why your package is delayed, it may take between 2 days and a month or more for your package status to move. 

When you see that the delay is getting worse and yours was a time-sensitive package, get in touch with the shipper who will ask for the package status on your behalf. 

No matter how many days your package gets stuck on this update, just know that you aren’t alone, and this is undoubtedly to make you feel better, LOL!